Cosmo stores your workspace, brand kit, messages, approvals and encrypted account tokens to do the work, and doesn't use your data to train AI models. To export or delete everything, email roy@cosmocmo.com from your account email. It's done within 30 days. The full details are in the privacy policy.
The full details, including every service provider we use, are in the privacy policy.
What Cosmo keeps
- Your account, workspace and brand kit.
- Messages with Cosmo on every channel. Voice notes are transcribed.
- Tokens for the accounts you connect, encrypted.
- The work itself (drafts, cards and what you approved), plus lead data for outreach.
- AI usage records, product analytics, and billing records from Polar. Polar never shares your full card number with us.
How long
- Account data: while your account exists, plus up to 30 days.
- Account tokens: until you disconnect.
- Backups and server logs: 30 days.
- Analytics: 12 months.
- Billing records: as long as tax law requires.
Deleting or exporting
Email roy@cosmocmo.com from your account email and ask for an export or deletion. It's done within 30 days. Data leaves live systems right away and backups within 30 days. Posts already published on other platforms aren't deleted, so remove them there.
To cut off one connected account, see Disconnecting. Also remove Cosmo in that platform's own settings.
Training
Your data isn't used to train AI models.
Email roy@cosmocmo.com and tell us what you tried. We'll help.